To learn more about replacing a lost registration credential, review the information below. Additionally, the process of replacing the registration credentials of a leased vehicle is slightly different. To replace car registration cards in person or by telephone, the application process is slightly different, as applicants will need to speak with an RMV customer service representative rather than completing the process electronically. In most cases, individual customers must provide a name, birth date and driver’s license number when submitting their request, while employees must provide the license plate number of the registered vehicle. To order a copy of vehicle registration credentials online, applicants may complete the process as an individual automobile owner or as the employee of a company. Replacing a lost car registration in Massachusetts is simple, as the State Registration of Motor Vehicles (RMV) accepts requests for duplicate credentials online, in person or by telephone. How to Replace Your Car Registration in Massachusetts